I was delighted to get a note in the mail recently…a gesture that came with several reminders about how we communicate effectively with one another. The handwritten note was a personal thank you for the chapter I contributed to the fourth edition of Legal Nurse Consulting Principles and Practices.
Here’s what that little, hand-written, personal note said to me…and the lessons it offers to all of us:
- A personal gesture demonstrates that someone cares. It’s easy to merely assert that I care…and a lot more valuable to actually show it. So, if I’m trying to say that a relationship is important, then I’d better make it personal.
- A tangible note gets noticed. You and I get dozens — maybe hundreds — of calls and emails every day. A personal note received in the mail cuts right through this digital clutter.
- I’ll remember this note. How many emails can I say that about? It touched me.
- I get hired because people trust me. My technical credentials aside, they’ll trust me more when I show that I care about them and their problems. I’ll show them that I care when I make it personal.
Bottom line? The more personalized the communication, the better.