I was delighted to get a note in the mail recently…a gesture that came with several reminders about how we communicate effectively with one another. The handwritten note was a personal thank you for the chapter I contributed to the fourth edition of Legal Nurse Consulting Principles and Practices.
Here’s what that little, hand-written, personal note said to me…and the lessons it offers to all of us:
- A personal gesture demonstrates that someone cares. It’s easy to merely assert that I care…and a lot more valuable to actually show it. So, if I’m trying to say that a relationship is important, then I’d better make it personal.
- A tangible note gets noticed. You and I get dozens — maybe hundreds — of calls and emails every day. A personal note received in the mail cuts right through this digital clutter.
- I’ll remember this note. How many emails can I say that about? It touched me.
- I get hired because people trust me. My technical credentials aside, they’ll trust me more when I show that I care about them and their problems. I’ll show them that I care when I make it personal.
Bottom line? The more personalized the communication, the better.
KARI
Communication speaks a lot about one’s personality. If your communication level is good everyone wants to talk with you and if nobody will ever want to talk with you. So always communicate with people in a very respectful manner, so that they will also respect you while talking.