You don’t know what you don’t know.

By Kari Williamson There is no truer axiom. It applies to virtually every aspect of life.  If you are unaware of a situation or unsure about information, then you are unable to fully analyze or even completely question the issues at hand. This is doubly true when...

Is the glass half empty or half full?

By Debra West, RN, BSN, CCM, LNC Medical records are often incomplete. Office notes, hospital records and even test results might be missing, leaving gaps in treatment. Yet, in order to have a clear picture of the claimant, the injury, medical treatment and diagnosis,...